General Inquiries

For questions related to the Oheju platform, partnerships, account activity, billing, or product information, please reach out to our support team at [email protected]. Our specialists monitor this channel during standard business hours and aim to provide a professional, timely response.

Prefer email? You can also contact us directly at [email protected].

Developer Submissions

Oheju welcomes technical collaborations, app submissions, and API integration proposals. To be considered, please provide a concise overview of your project, the intended integration use case, and any available documentation. Send your materials to [email protected] with the subject line “Developer Submission.” Include:

• Company name and primary developer contact
• Project name and a brief description
• Target platforms and integration goals
• API documentation, SDK references, and authentication details

What to expect after submission: you will receive an acknowledgment within a standard business day, followed by a structured review process. Submissions are evaluated on alignment with Oheju’s platform standards and security requirements.

Response Times

We strive for transparent and dependable communication. The following guidelines describe typical turnaround expectations, acknowledging that actual times may vary based on volume and the complexity of your request:

• General inquiries: acknowledgment within 1 business day; substantive reply within 2–3 business days under normal conditions.
• Inquiries requiring escalation: up to 5 business days.
• Developer submissions: acknowledgment within 1–2 business days; substantive review within 3–5 business days, with longer timelines possible for intricate integrations.

For urgent production issues, please mark the subject line as “Urgent” when emailing support, so we can prioritize accordingly.